Simply because they don’t want what’s offered in a hotel room, they choose to stay in a holiday home. So you needn’t (shouldn’t to be more precise) ape what a hotel near your property is doing to make your guests feel at home. In fact, there are other things you should know about an average traveller – what they actually look at in a holiday home, why do they choose a holiday home over a hotel room, or certain dos and don’ts. Here are the top 10 things you should know:
- Travellers want your property to be even better than their own home. Ideally, on a holiday people look for something extra than they have in their homes.
- They take the availability calendar very seriously. So unless you update your calendar regularly, chances are you may not get a single inquiry or calls asking, “Is your property available?”
- Travellers expect you to respond to their inquiry within 24 hours. So even if you’re booked take some time out to reply to the inquiry. Remember, sending an inquiry means he likes your property, and even if you can’t rent it out to him this season, you can probably do so next season, if he visits the place again.
- Travellers are more likely to trust a property that has a couple of reviews. So make sure you are able to convince your past guests to write one. If not, provide references.
- They are wary of doing business with anyone who doesn’t accept credit cards. So even if your personal website doesn’t have a payment gateway, register your property with a holiday home rental website that has one and during your communications with travellers use that link.
- Probably the topmost priority of a traveller wanting to rent a holiday home is entering a clean property. They worry that your property will not be clean when they arrive. So make sure you are able to assure them that any cleaning or maintenance problems will be taken care of right away.
- Even if they might end up not using it, guests expect a holiday home with a fully-stocked kitchen. So make a list and stock the kitchen well before the guests arrive.
- Make sure you invest on quality beds and mattresses. A comfortable bed is something that every traveller looks for. Make sure that when the traveller is about to book your property, he is well aware of the fact that you can assure him a good night’s sleep. They also want comfortable seating in the living room. Futons and wicker furniture are very uncomfortable and can put off travellers. A good couch around the TV where the family can chat is a good option.
- They don’t want to feel like they’re staying in someone else’s house. So make sure you remove all your personal belongings like, clothes, toothbrushes in the bathroom, prescription medicine, too many family pictures hanging everywhere, etc.
- Travellers want you to provide them high quality towels and sheets.
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