It goes without saying that receiving negative reviews and feedback from guests who have stayed in your homestay or holiday home, is quite disheartening. Due to the nature of the internet, if a customer who has had a bad experience puts up a bad review on Tripadvisor or Tripvillas, it serves as a permanent bad remark for all travelers to look at and judge you in the future. For future guests, these reviews and feedback from previous guests play a very vital role and you may feel that you are being severely criticized or penalized for small transgressions.
However, by being proactive, you as the owner of the property can turn these negatives into positives. While travelers give importance to reviews/ feedback on your property, they give even more importance to how you respond to them.